Return Policy 
At Pacifica, your satisfaction is our top priority. Please see our detailed return process outlined below. 

Returns are accepted within 30 days of receipt of products from the pacificabeauty.com website only. We do not accept returns from other retailers such as Target or ULTA. Items purchased from a Pacifica retail partner will not be accepted. Samples & free gifts with purchase are not returnable. If you receive a promotional item with purchase, you will be charged for these promotional items if you return the qualifying item. We cannot accept returns from outside of the US or from Puerto Rico, Alaska, or Hawaii. Shipping charges are non-refundable for any reason.  

Once your order has been placed, it cannot be canceled or changed in any way. If you have an incorrect address, you will need to contact the courier.  

Price adjustments: 

  • Pacifica does offer price adjustments on purchases made within 4 days before a markdown or sale.  
  • If you have forgotten a discount code and it is within 4 days of your order, we can adjust your order to reflect the code or sales promotion. 

The following items are ineligible for return, refund, or exchange: 

  • All Last Call Items are Final Sale.  No Returns, Refunds, or Exchanges. No Exceptions. 
  • If you placed your order using the wrong address, we will not be able to replace or refund your order. 
  • Bundles are final sale and ineligible for return. 
  • Subscriptions: No refunds will be issued for subscription orders once your order has shipped. Please visit our Subscriptions page for detailed instructions on managing your subscription. 

If our online return center has declined a return for any reason, you will receive an email from us. A return request may require a review and approval for return authorization for one of the following reasons: 

  • The item you want to return has been repurchased after a previous duplicate item has been refunded in the past. 
  • The item is more than ¼ used. 
  • If a customer says the product is what they expected when they have already purchased the product on previous orders. 
  • An order was placed by the customer to the wrong address. 
  • The product is not in our return time limit for returns. 
  • The product is a Last Call or Bundle FINAL SALE item. 
  • The customer has a history of multiple refunds or exchanges 
  • The return value on the order is over $50. ($50 limit per return) 

Canadian Returns/Exchanges: 
We do not offer returns or exchanges for items sent to Canadian addresses. For assistance with a Canadian return or exchange, please email support@pacificabeauty.com, or open a chat on pacificabeauty.com 

Failed Delivery Attempts: 
If you or the recipient are not at the shipping address provided when your order arrives, it is the shipping carrier’s discretion to decide whether a package is safe to drop off or not. If your carrier leaves you a door tag upon delivery and you refuse the tag’s request, we will not issue a refund or replacement for orders. It is the customer’s responsibility to make arrangements with the carrier to receive their order. 

Returns: 
Once your order is received, your refund will be processed and automatically applied to your original form of payment within 5 business days. Depending on your payment company, it may take up to 14 business days after your credit is applied for it to be posted to your account.  

When making your return, you may opt to receive a gift card instead of a refund to your credit card using our return portal. The gift card will include an extra 10% to spend on your next order on pacificabeauty.com.  

Lost or Stolen Packages:  
Orders that are lost, stolen, or damaged during transit may be eligible for replacement once the situation has been thoroughly investigated. If the order has been stolen after delivery, please follow up with the shipping carrier to initiate this process. If your package has been delivered correctly, you will not be able to file a claim with Pacifica Beauty when it has been removed from the delivery address. 

Start your return here 

Exchanges: 
Once your order is received in our return portal, your exchange will be processed. You will receive an email with updated tracking information for your new products. Allow 5-10 days for turn around on exchanges. For Exchanges, visit our returns portal here 

Start your exchange here.   

Have a question for our Customer Service Team? 
Customers in the United States can reach our customer service team at (844) 332-8440. You can also contact us at support@pacificabeauty.com Our customer service agents are available M-F 6am-10pm PST.