We are proud to announce we are moving towards using 100% biodegradable boxes, containers, and packaging materials for shipping.
While we do everything in our power to ensure your order is delivered on time, we are not responsible for conditions beyond our control such as severe weather, service interruptions, or any other carrier complication. Please make sure to allow plenty of time for your order to arrive.
DOMESTIC SHIPMENTS (lower 48)
Once your order has been processed, it cannot be cancelled.
All orders ship Monday through Friday. We do not ship over the weekend or on select US Holidays (see warehouse closure list below)
Ground orders placed before 10am PST will be sent within 1-2 business days.
To qualify for the free shipping promo over $50 you must have a post-discount cart value of $50 or more at the time of checkout.
For expedited delivery please use 3 Day Shipping option. Note that all orders placed after 10am PST will go out in 2-3 business days.
|
Shipping Method |
Cost |
Delivery Time |
|
Standard Shipping |
$6.95 |
5-7 business days |
|
Standard Shipping (Over $50) |
FREE |
5-7 business days |
|
3 Day Shipping |
$16 |
3-5 business days |
*If your order contains hazardous materials, your order will ship ground.
While we do everything in our power to ensure your order is delivered on time, we are not responsible for conditions beyond our control such as severe weather, service interruptions, or any other carrier complication. Please make sure to allow plenty of time for your order to arrive.
USA Holiday Warehouse Closures
Memorial Day: Closed on May 27, 2024
Independence Day: Closed on July 4, 2024
Labor Day: Closed on September 2, 2024
Thanksgiving: Closed on November 28, 2024
Christmas Day: Closed on December 25, 2024
Lost, stolen or damaged packages
We highly recommend opting in to ensure that your package is protected from theft, loss, or damage in transit.
Pacifica Beauty is not required to refund or replace orders where Route was not added. Please refer to our returns/exchanges page
Failed Delivery Attempts
If you or the recipient are not at the shipping address provided when your order arrives, it is the shipping carrier’s discretion to decide whether a package is safe to drop off or not. If your carrier leaves you a door tag upon delivery and you refuse the tag’s request, we will not issue a refund or replacement for orders. It is the customer’s responsibility to make arrangements with the carrier to receive their order.
Restricted Items
The US Department of Transportation restricts shipment of certain items by method and volume. Pacifica Beauty’s current list of restricted items include:
- Hairspray
- Nail Polish
- Continuous Spray Bottles
- Spray Perfume
- Roll-on Perfume
- Sunscreen
- any item with high concentration of alcohol.
As such Pacifica will not ship, refund, or replace these items to the following addresses:
- Hawaii, Alaska, Puerto Rico, and Guam
- PO Boxes
- APO/FPO Military Addresses
All orders (Domestic, non-contiguous, and Canadian) containing perfume, nail products, Sprays and any products that are Hazardous have new shipping regulations.
- Must be shipped ground.
- Cannot be shipped expedited shipping.
- The customer will have to be home when delivered or picked up at a drop-off location. The carrier will leave a door tag if you are not home, and you will need to call them for the arrangements of pick up. If the package is not picked up by the customer, Pacifica Beauty will not be responsible for refunding or replacing the shipment.
- Shipments that are refused by the customer or not picked up will not be replaced or refunded.
APO / FPO Military Addresses
We can only ship to these locations via USPS Priority Mail. Due to handling time, delivery may take up to 30 days.
Canadian Shipping
All Canadian orders ship via UPS.
Customers are responsible for all brokerage fees, customs duties, and GST, that may be imposed on them upon delivery. By submitting your order with an international destination, you agree to pay all applicable duties and fees upon arrival. Please contact your local customs office and UPS with any questions regarding the importing of our products.
|
Shipping Method |
Cost |
Delivery Time |
|
Canadian Shipping (Under $50) |
$25 |
7-14 business days (Brokerage fees apply) |
|
Canadian Shipping (Over $50) |
$15 |
7-14 days business (Brokerage fees apply) |
UPS to Canada Brokerage Fees
|
Package Value |
Brokerage Fee |
|
$0-20 |
$0 |
|
$21-40 |
$7 |
|
$41-100 |
$19.45 |
|
$100-200 |
$29 |
International Shipping
Presently, we ship internationally only to Canada.
Free Shipping Promos
Free Shipping promotions only apply to standard shipping in the United States.
Have a question for customer service?
Customers in the United States can reach our customer service team at (844) 332-8440
All customers can contact us at support@pacificabeauty.com
Our customer service agents are available M-F 6am-10pm PST.