Return Policy
At Pacifica, your satisfaction is our top priority. Please see our detailed return process outlined below.
Returns are accepted within 30 days of receipt of products from Pacificabeauty.com only. Items purchased from a Pacifica retail partner will not be accepted. Samples & free gifts with purchase are not returnable. If you receive a promotional item with purchase, you will be charged for these promotional items if you return the qualifying item. We cannot accept returns from outside of the US or from Puerto Rico. Shipping charges are non-refundable.
Once your order has been placed, it cannot be cancelled. Pacifica does offer price adjustments on purchases made within 7 days before a markdown or sale.
The following items are ineligible for return:
- All Last Call Items are Final Sale. No Returns, Refunds, or Exchanges. No Exceptions.
- Bundles are final sale and ineligible for return.
- Subscriptions: No refunds will be issued for subscription orders once your order has shipped. Please visit our Subscriptions page for detailed instructions on managing your subscription.
If our online return center has declined a return for any reason, you'll receive an email from us. A return request may require a review and approval for return authorization for one of the following reasons:
- The item you want to return has been repurchased after a previous duplicate item has been refunded.
- The item is more than ¼ used.
- The product is not in our return time frame for returns.
- The product is a Last Call or Bundle final sale item.
- The customer has a history of multiple refunds.
- The return value on the order is over $50.
Returns:
Once your order is received, your refund will be processed and automatically applied to your credit card within 5 business days. Depending on your credit card company, it may take up to 14 business days after your credit is applied for it to be posted to your account.
When making your return, you may instead opt to receive a gift card instead of a refund to your credit card. The gift card will include an extra 10% to spend on your next order on pacificabeauty.com.
Start your return here.
Exchanges:
Once your order is received, your exchange will be processed. You will receive an email with updated tracking information for your new products. For Exchanges, visit our returns portal here.
Start your exchange here.