Return Policy
At Pacifica, your satisfaction is our top priority. That is why we offer an easy return process.
Once your order has been placed, it cannot be cancelled. You can return any items once received, with the exception of Last Call items, samples, and free gifts with purchase. by using our return process outlined below.
Returns are accepted within 30 days after receipt of products from Pacificabeauty.com only. Items purchased from a Pacifica retail partner will not be accepted. Samples & free gifts with purchase are not returnable. If you receive a promotional item with purchase, you will be charged for these promotional items if you return the qualifying item. We cannot accept returns from outside of the US or from Puerto Rico. Shipping charges are non-refundable. We do not accept returns of over $50 on a single order or over $50 total per customer.
Pacifica does offer price adjustments on purchases made within 7 days before a markdown or sale.
All Last Call Items are Final Sale. No Returns, Refunds, or Exchanges. No Exceptions.
For Returns:
Once your order is received, your refund will be processed and automatically applied to your credit card within 5 business days. Depending on your credit card company, it may take up to 14 business days after your credit is applied for it to post to your account.
When making your return, you may instead opt to receive a gift card instead of a refund to your credit card. The gift card will include an extra 10% to spend on your next order on pacificabeauty.com.
Start your return here.
For Exchanges:
Once your order is received, your exchange will be processed. You will receive an email with updated tracking information for your new products. For Exchanges, visit our returns portal here.
Start your exchange here.