At Pacifica, we want you to be 100% satisfied with your purchase and experience. That is why we offer an easy return process.
Once your order has been processed, it cannot be cancelled. You can return any items once received, with the exception of Last Call items, by using our return process here.
Returns are accepted within 30 days after purchase from Pacificabeauty.com only. Items purchased from a Pacifica retail partner will not be accepted. Samples & free gifts with purchase are not returnable. We cannot accept returns from outside of the US.
Pacifica does offer price adjustments on purchases made within 7 days before a markdown or sale.
All Last Call Items are FINAL SALE! NO Returns, Refunds, or Exchanges. NO Exceptions.
Once your order is received, your refund will be processed and automatically applied to your credit card within 2 business days. Depending on your credit card company, it may take up to 14 business days after your credit is applied for it to post to your account. For Returns and Exchanges, please contact customer care at firstname.lastname@example.org.
Once your order is received, your exchange will be processed. You will receive an email with updated tracking information for your new products. For Returns and Exchanges, please contact customer care at email@example.com.