Pacifica's Shipping Policy
International Shipping Terms & Conditions:
Presently Pacifica ships internationally only to Canada.
Customers are responsible for all brokerage fees, customs duties, and GST (general sales tax), that may be imposed on them upon delivery. By submitting your order with an international destination, you agree to pay all applicable duties and fees upon arrival. Please contact your local customs office and UPS with any questions regarding the importing of our products.
We ship to Canada via UPS only. Here are some additional details:
- UPS Canadian Shipping - $25, 7-14 business days (includes processing time, Canada only). Tracking is available. Brokerage fees may apply.
- UPS Canadian Shipping - Purchases $50 and more qualify for discounted shipping of $15. Tracking is available. Brokerage fees may apply.
UPS to Canada Brokerage Fee Structure:
Note: The UPS Brokerage fee is separate from any other applicable taxes or duties and is payable to UPS upon receipt of your package. Please refer to UPS for the most updated fee structure.
- Package Value $0 - $20.00 = $0.00
- Package Value $20.01 - $40.00 = $7.00
- Package Value $40.01 - $100.00 = $19.45
- Package Value $100.00 - $200.00 = $29.00
Standard Shipping Rates:
For UPS and USPS orders, shipping is a flat fee of $5.95, regardless of the order size within the U.S. Please scroll down for information on International Shipping.
Get free U.S. shipping on all orders $50 or more within the United States. Please allow a 1-2 day handling time. Express and Overnight orders are shipped via UPS and require a 1-business day handling time.
- Ground - $5.95, 5-10 business days (4-5 day transit time plus processing time. U.S. only, excludes Alaska, Hawaii and U.S. protectorates)
- Express - $9.95, 3-6 business days (2-3 day transit time plus processing time. U.S. only, includes Alaska, Hawaii and U.S. protectorates)
- Overnight- $18.95, two business days (1 day transit time plus processing time. U.S. only, includes Alaska, Hawaii and U.S. protectorates) **USPS and UPS do not deliver overnight packages on the weekends.
- Purchases over $50 qualify for discounted Express shipping of $6.95 and discounted Overnight shipping of $11.95.
Service to rural areas may require additional shipping time, even for express orders.
E-gift cards are sent via email and do not have shipping charges associated with them.
Shipping to a P.O. Box?
We can ship via USPS only to a P.O. Box.
Do you offer weekend delivery?
Pacifica does not offer any weekend delivery options at this time.
Free U.S. Shipping
Spend $50 or more and receive FREE ground shipping to anywhere within the continental United States.
RETURN POLICY & RETURN LABELS
At Pacifica, we want you to be 100% satisfied with your purchase and experience. That is why we offer an easy return process. To begin, select Return Labels here and a new window with fields to enter your order's number and zip code will pop-up. Once those fields have been entered, select the item(s) you wish to return, and a prepaid label for the items selected will be created for you along with instructions for a prompt return.
We want to accommodate to your return in the manner best preferred by you! To do that successfully we need some information included in your return. On the Packing Slip provided, please:
- Highlight the items being returned.
- Note Return for Refund next to the item(s) receiving a refund, or Exchange for (Product Name), if you wish to receive a different product of equal or lesser value. This will allow us to confirm you're reimbursed properly.
Lastly, include the noted Packing Slip in the package for return and send it our way!
Online orders may be returned within 14 days of receipt. Free gifts with purchase are not returnable.
For questions, please contact customer service at firstname.lastname@example.org or by calling toll free 1.844.332.8440.