Contact

Your questions, feed-back and suggestions are important to us. For retail inquiries, please email us at customerservice@pacificabeauty.com or call toll free at 1.866.337.7100 x 3. You may reach our wholesale division by calling 1-888-322-2466. We look forward to hearing from you!

 

WE CARE

At Pacifica our goal is your complete satisfaction. This goal extends to both the quality of our product and to our service. If you make a purchase from us and are not completely satisfied, please contact us. We rely on your feedback to direct our development and improve your shopping experience.

 

SECURE SHOPPING

Our servers employ advanced encryption technology to ensure a secure shopping environment for our valued customers. The entire order process, from shopping cart to checkout, takes place on a secure server and can be verified by checking your browser's security icon. Internet Explorer displays a padlock when the page you are viewing is hosted by a secure server. You will also notice that the URL of a secure page begins with "https" instead of "http." If you have any questions regarding the security of your information please do not hesitate to contact us.

PAYMENT OPTIONS

We accept Visa, MasterCard, and American Express.

RETURN POLICY

If for any reason you are not satisfied with your Pacifica product you may return it to the original place of purchase or to:

ATTN: Customer Care
Pacifica
3135 NW Industrial St.
Portland, Or 97210
 

Please include a note with your order number and reason for return. Online orders may be returned within 14 days of receipt. Shipping costs are not included in refunds.  Free gifts with purchase are not returnable. For replacement of damaged or defective items not purchased at pacificabeauty.com, the item must be shipped to our warehouse in order for a replacement to be sent. For questions, please contact customer service at customerservice@pacificabeauty.com or by calling toll free 1.866.337.7100.

RETURN LABELS

For orders placed at pacificabeauty.com, please contact customer service for a pre-paid return label for any damaged or defective item. Customers are responsible for shipping back non-defective items or items not purchased through our website.  Delivery Confirmation is advised.

BACK ORDERS

We do not back order items. Instead, we will contact you if an item is out of stock and let you know when it will be available again.

YOUR PRIVACY

We value privacy as much as you do. We will never disclose your personal information, such as email address or phone number, to any third party. We do employ the use of cookies. We use cookies to collect aggregate data regarding the use of the web site and to keep track of items in your shopping cart. You may contact us at any time to verify, edit, or remove your personal information from our systems.

View our Shipping Policy:  SHIPPING TYPES AND RATES

During checkout you will be able to choose your shipping method.  In stock items are shipped within two business days.

Free U.S. Shipping
Spend $50 or more and receive FREE ground shipping to anywhere within the continental United States. For more details on shipping see our Shipping Policy page.

OFFERS

All offers on pacificabeauty.com are subject to availability and may not be combined with other sales, discounts, or promotions. Discount codes may not be used to purchase Gift Certificates. Free shipping when you spend $50 or free sample when you spend $30 may be affected by applying discounts and coupons to your order. Pacifica reserves the right to substitute free items of equal value on an out-of-stock basis. Free and promotional items may not be returnable. We reserve the right to cancel any order due to unauthorized use of any offer or promotion, or due to any purchasing error. Please contact our Customer Care department for further questions or assistance 1.866.337.7100.